Customer Service Overview
- Thank you for shopping with Southern Smocked Co.
- We want you to have an enjoyable shopping experience with us, so we ask that you please read our policies prior to purchase. You are prompted prior to your purchase with a check box stating that you agree to Southern Smocked Co. policies.
- To review our policies in detail, please use the following links.
- Southern Smocked Co. has the right to refuse service for reasons such as the following, but not limited to: if the customer is being disrespectful, using threatening words or behavior, using online slander against Southern Smocked Co., and/or using foul language when communicating to the owner or a customer service representative.
- Coupon codes cannot be combined.
- If you have questions, we are happy to help. Please contact us at help@southernsmockedcompany.com.
- Customer service emails are answered on business days (M-F) between 9:00 am and 5:00 pm. Please allow 1-2 business days for our team to answer your email.
- Please refrain from posting questions about orders on social media to help us organize our help desk efforts and answer all customer requests more promptly.