Returns & Exchanges

  •  Thank you for shopping with Southern Smocked Co. 
  • Returns are processed on business days (Mon-Fri, excluding Federal Holidays).
  • If you would like to exchange your item, we ask that you please make the purchase for your new item on the website and return the unwanted item. This cuts down on errors and makes sure you receive the item and size you need promptly. 

    How To Complete Your Return

      • Check to see if your return is eligible by reviewing the requirements below.

      • Click the link to fill out the Return Form.  Once the form is completed and processed, you will receive a prepaid USPS label and more instructions on proceeding with your return. Return Shipping & Handling is not free. A charge of $7.00 is automatically deducted from your item or items' return amount.

      • It is a rare occasion, but if there is any error on our part or if the item is damaged upon arrival, please contact us at help@southernsmockedcompany.com to discuss the ways we can fix it.
      • Print out your prepaid label and return it with your items to the address listed below (address included on your prepaid USPS label). Once items are received, we then process your return. Please allow up to 15 days for us to receive and process your return.
      • You will be refunded for the original purchase price excluding shipping costs, less the Return Shipping & Handling Fee.

      Return Requirements

      • Products must be unwashed and unworn, and new with tags.
      • Personalized items, both in-stock and pre-orders, including smocked name outfits and monogrammed outfits are not eligible for returns. 
      • Sale items are not eligible for returns.
      • Refunds are not given for reasons such as a measurement being slightly off compared to the size chart, a loose button, a button falling off, or a loose thread.
      • All returns must be made within 15 days of you receiving your item.
      • Products must have been purchased from www.southernsmockedcompany.com, if the items were not they must be returned at the location they were purchased.

      Return Address

      Southern Smocked Co. 
      637 Lotus Dr. N, Suite B
      Mandeville, LA 70471

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